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Payments & Shipping

IMPORTANT NOTICE

The Wombat Heights property has now been sold to a new owner is NO LONGER A PICK YOUR OWN ORCHARD.

We would like to thank our previous loyal customers from the past 18 years. We've made many friends over this time and enjoyed their company.

You can visit us and purchase all our usual products from Wombat Cellars (aka The Grog Shed) in the town of Wombat, next to the Wombat Pub from Thursday to Sunday 10am - 4pm. We also have a selection of the Hilltops Wines for sale.

The Grog Shed online store will soon be available at www.wombatcellars.com.au.

- Kind regards, Steve & Kerry Eastlake

Payments

Our online payments are processed securely by PayPal.

 
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Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please contact us on +612 6384 3208 if you would like a order delivered to an address outside of Australia.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.


 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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Buy Online

Visit The Grog Shed to purchase some of our boutique wines and liqueurs

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